Privacy Policy for Speedy’s Insulation
Effective date: October 28, 2025
Overview
Speedy’s Insulation (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we collect, use, and share it, and your rights and choices. This policy applies to information collected through our website, by phone, SMS, email, in person, and through other interactions with Speedy’s Insulation.
What Personal Information We Collect
- Contact information: name, postal address, email address, phone number.
- Account and transaction information: billing address, payment method details (payment processors hold payment account data), invoices, service history.
- Service and property information: home or business address for estimates/installation, insulation measurements, photos or notes provided by you.
- Communications: records of correspondence (email, SMS, phone call logs and voicemails) and notes from service interactions.
- Usage and technical data: IP address, browser type, device identifiers, pages visited, and other analytics collected automatically when you visit our website.
- Marketing preferences and consents: choices you provide about receiving marketing communications, including SMS and phone consent.
How We Collect Information
- Directly from you when you request a quote, schedule service, sign up for communications, create an account, or otherwise contact us.
- Automatically when you visit or interact with our website or mobile content via cookies, web beacons, and analytics tools.
- From third parties such as service providers, payment processors, and publicly available sources when necessary to complete services or verify information.
How We Use Personal Information
We use personal information for the following purposes:
- To provide, maintain, and improve services, including scheduling, installation, billing, warranty and customer support.
- To process payments and manage accounts including invoicing and refunds.
- To communicate with you, including appointment reminders, service updates, estimates, invoices, and responses to requests.
- For marketing and promotions if you have given consent; we may send offers, newsletters, or service reminders consistent with your preferences.
- To detect and prevent fraud, illegal activity, or misuse of our services.
- To comply with legal obligations and to enforce our rights.
How We Share Information
- Service providers and contractors who perform services on our behalf (e.g., installers, payment processors, scheduling platforms) receive only the information needed to perform their functions.
- Legal and regulatory disclosures when required by law, court order, or to respond to lawful requests.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to confidentiality and notice where required.
Strict prohibition on sharing phone numbers and SMS consents
- We do not share or sell your phone number or SMS consent with third parties or affiliates for their marketing purposes. Your phone number and any SMS consent you provide are used only by Speedy’s Insulation and our contracted service providers as required to deliver the services you requested and as described in this policy.
SMS Disclosures
If you consent to receive SMS from Speedy’s Insulation, you agree to receive promotional messages, appointment reminders, service updates, and transactional alerts via SMS. Reply STOP to opt-out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary. Visit https://www.speedysinsulation.example/privacy to see our privacy policy and terms and conditions.
(Note: Replace the URL above with the actual privacy policy page URL on your website.)
Cookies and Similar Technologies
- Purpose: to operate the website, understand usage, and personalize user experience.
- Choices: you can block or delete cookies via your browser settings; doing so may affect website functionality.
Data Security
We implement administrative, technical, and physical safeguards reasonable for the sensitivity of the information to protect against unauthorized access, disclosure, or destruction. No transmission or storage system is 100% secure; absolute security cannot be guaranteed.
Data Retention
We retain personal information as needed to provide services, fulfill legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and the purpose for which it was collected.
Your Rights and Choices
- Access and correction: you may request access to or correction of personal information we hold about you.
- Opt-out of marketing: you may opt out of promotional emails or texts at any time by following the unsubscribe instructions in messages or contacting us.
- SMS opt-out: reply STOP to any SMS message from Speedy’s Insulation to stop receiving further SMS messages. Opt-out requests are processed promptly but may take a short time to take full effect.
Children’s Privacy
We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.
Accessibility of This Policy
This Privacy Policy must be made easily accessible to consumers on the Speedy’s Insulation website, either on the main webpage footer or on the Contact Us page, and linked from any page where personal information is collected.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will show an updated effective date. We encourage you to review this page periodically.
Contact Us
For questions about this Privacy Policy, to exercise your rights, or to request updates or corrections, contact Speedy’s Insulation at:
- Email: mark.spielman@speedysinsulation.com
- Phone: (336) 365-3313
- Mailing address: 1719 Martin Luther King Jr Dr., Greensboro NC, 27406